Parts & Repairability Policy

About this policy

In accordance with Quebec requirements relating to product durability, repairability and maintenance, this page provides information about the availability of replacement parts and repair services for selected products.

Information regarding replacement parts and repair services is provided for the products listed below. Unless otherwise indicated, products not included on this list do not offer replacement parts or repair services.

This policy is intended to help customers identify which products may have replacement parts or repair services available. When applicable, links to replacement parts or related product information are provided directly in the tables below.

  • Replacement parts: indicates whether a replacement part is available for the product.
  • Repair services: indicates whether a repair service is available for the product.
  • Product links: when available, links are provided to the applicable replacement part or product page.

Electric products

SKU Product Replacement parts Repair services
430215 Deluxe Fabric Shaver Power cable Mail-in repair service available for 1 year post-purchase.
410255 Cordless Precision Trimmer N/A Mail-in repair service available for 1 year post-purchase.
410240 Wet'n Dry Cordless Women's Shaver N/A Mail-in repair service available for 1 year post-purchase.
410235 Cordless Rechargeable Shaver - Wet Or Dry Usage N/A Mail-in repair service available for 1 year post-purchase.
410224 Cordless Women's Shaver N/A Mail-in repair service available for 1 year post-purchase.
410298 Epilator & Shaver 2 In 1 N/A Mail-in repair service available for 1 year post-purchase.
410287 Precision Hair Trimmer N/A Mail-in repair service available for 1 year post-purchase.
290600 Softepil Precision Facial Hair Remover N/A Mail-in repair service available for 1 year post-purchase.
410225 Hair And Beard 10pc Clipping Kit N/A Mail-in repair service available for 1 year post-purchase.
410293 Smooth Results Razor N/A Mail-in repair service available for 1 year post-purchase.

Magic Bag products

SKU / Collection Product Replacement parts Repair services Link
Collection Warmy
115007 / 115008 / 115010 / 115014 / 115015 		The entire collection for children ages 3+ Heatable insert available as replacement part for purchase N/A View product
100100 Sport Gel 2 in 1 Wrap Heatable insert available as replacement part for purchase N/A View product
100101 / 100102 Belt / Sport Gel Medium Wrap
Compresse de gel moyenne pour enveloppe Sac Magique Sport Gel (100102)
Se sentir beau, voyager, demeurer en forme et se dorloter. 		Heatable insert available as replacement part for purchase N/A View product
11040 / 11038 Travel format gel pack Heatable insert available as replacement part for purchase N/A View product
114100 / 114010 / 114201 / 114200 / 114002 Heatable slippers Heatable insert available as replacement part for purchase N/A View product
114101 Spa Chic Extended Aromatherapy Compress Heatable insert available as replacement part for purchase N/A View product
114102 Spa Chic Aromatherapy Eye Mask - lavender Heatable insert available as replacement part for purchase N/A View product
114103 Spa Chic Aromatherapy Eye Mask - eucalyptus Heatable insert available as replacement part for purchase N/A View product
114009 Aromatherapy Eye Pillow - lavender Heatable insert available as replacement part for purchase N/A View product

Need more information?

If you have questions about replacement parts or repair services for a product listed above, please refer to our warranty and product exchange information.

Warranty and product exchanges