Warranty and Product Exchanges

Follow-Up Form – Magic Bag Product

Thank you for taking the time to contact us regarding your Magic Bag product. We’re truly sorry to hear about the issue you've encountered. Your well-being is our top priority, and we are committed to providing you with attentive and supportive service.

Our team would like to understand what happened so we can resolve the issue efficiently and help prevent it from recurring.

To proceed with our quality assessment, please provide the following information:

First Name: Last Name: Phone Number: Email: Full Mailing Address: Description of the issue: Photo of the complete product: Photo clearly showing the issue: Details of use (duration and heating temperature): Frequency of use (per day/week/month): Where you usually store your Magic Bag: Photo of the inside of the microwave used: Purchase date or year you bought your Magic Bag: Proof of purchase (if available):

Fields marked with an asterisk (*) are required.

Follow-Up Form – Supporo Product

Thank you for taking the time to contact us regarding your Supporo product. We’re truly sorry to hear about the issue you've encountered. Your well-being is our top priority, and we are committed to providing you with attentive and supportive service.

Our team would like to understand what happened so we can resolve the issue efficiently and help prevent it from recurring.

To proceed with our quality assessment, please provide the following information:

First Name: Last Name: Phone Number: Email: Full Mailing Address: Description of the issue: Photo of the complete product: Photo clearly showing the issue: Frequency of use (per day/week/month): Proof of purchase (if available): Model, colour and size: Your measurements (ankle/calf/thigh circumferences OR height/weight - according to the chart in question): Cleaning/washing description: Purchase date you bought your Supporo product:

Fields marked with an asterisk (*) are required.

Follow-Up Form – Softepil Product

Thank you for taking the time to contact us regarding your Softepil product. We’re truly sorry to hear about the issue you've encountered. Your well-being is our top priority, and we are committed to providing you with attentive and supportive service.

Our team would like to understand what happened so we can resolve the issue efficiently and help prevent it from recurring.

To proceed with our quality assessment, please provide the following information:

First Name: Last Name: Phone Number: Email: Full Mailing Address: Description of the issue: Photo of the complete product: Photo clearly showing the issue: Frequency of use (per day/week/month): Proof of purchase (if available): Photo of the serial number on the jar/box: Please describe how it was used: heating duration (in seconds or minutes) and the temperature: Description of the strips used (cotton, pellon, other): Are these your usual strips? Description of storage conditions: Did you perform the patch test as recommended 24 hours before first use? If yes, what was the result? / If no, why not? Purchase date you bought your Softepil product:

Fields marked with an asterisk (*) are required.