Warranty and Product Exchanges

Follow-Up Form – Magic Bag Product

Thank you for taking the time to contact us regarding your Magic Bag product. We’re truly sorry to hear about the issue you’ve encountered. Your well-being and satisfaction are very important to us, and we are committed to providing you with attentive and supportive service.

Our team would like to better understand what happened in order to resolve the situation efficiently and help prevent it from recurring.

When our analysis confirms that a product has a manufacturing defect, we will proceed with a replacement. However, please note that as part of our eco-responsible approach aimed at reducing waste, the replacement will apply only to the defective part and not to the entire product, whenever possible.

To proceed with our quality assessment, please provide the following information:

Fields marked with an asterisk (*) are required.

Follow-Up Form – Supporo Product

Thank you for taking the time to contact us regarding your Supporo product. We’re truly sorry to hear about the issue you've encountered. Your well-being is our top priority, and we are committed to providing you with attentive and supportive service.

Our team would like to understand what happened so we can resolve the issue efficiently and help prevent it from recurring.

To proceed with our quality assessment, please provide the following information:

Fields marked with an asterisk (*) are required.

Follow-Up Form – Softepil Product

Thank you for taking the time to contact us regarding your Softepil product. We’re truly sorry to hear about the issue you’ve encountered. Your well-being and satisfaction are very important to us, and we are committed to providing you with attentive and supportive service.

Our team would like to better understand what happened in order to resolve the situation efficiently and help prevent it from recurring.

When our analysis confirms that a product has a manufacturing defect, we will proceed with a replacement. However, please note that as part of our eco-responsible approach aimed at reducing waste, the replacement will apply only to the defective part and not to the entire product, whenever possible.

To proceed with our quality assessment, please provide the following information:

Fields marked with an asterisk (*) are required.

Follow-Up Form – Other Masdel Products

Thank you for taking the time to contact us regarding your Masdel product. We’re truly sorry to hear about the issue you’ve encountered. Your well-being and satisfaction are very important to us, and we are committed to providing you with attentive and supportive service.

Our team would like to better understand what happened in order to resolve the situation efficiently and help prevent it from recurring.

When our analysis confirms that a product has a manufacturing defect, we will proceed with a replacement. However, please note that as part of our eco-responsible approach aimed at reducing waste, the replacement will apply only to the defective part and not to the entire product, whenever possible.

To proceed with our quality assessment, please provide the following information:

Fields marked with an asterisk (*) are required.